Returns & order issues

Made for your order. Supported by our team.

Choose your fit before ordering

Our clothing is produced on demand through our production partners. Please compare the measurements in each product’s size chart with a garment you own, and check your size, colour, design and delivery address before checkout.

Size, colour & change of mind

We do not offer voluntary returns or exchanges for a size or colour selected incorrectly, or a change of mind. Ordering a different size normally requires a new order. This does not restrict any mandatory cancellation, withdrawal, return or warranty rights that apply to you.

Damaged, incorrect or faulty items

Email info@tarekhaddad.art as soon as possible and within 30 days of delivery for our production-partner claim process. Include your order number, a description, and clear photographs of the item and issue. If several items are affected, include a photograph showing them together.

We will review the issue and arrange an eligible replacement or refund. Please do not send items to a production partner or manufacturing address without instructions. Damaged items normally do not need to be returned for a production-partner claim. Statutory rights may extend beyond this reporting period.

Changes & cancellations

Contact us immediately if you notice an error. We will check whether the order can still be changed or cancelled. Once production begins, this cannot be guaranteed. Any mandatory cancellation rights remain unaffected.

International consumer rights

We operate from Ontario, Canada, and serve customers internationally. Mandatory protections applicable to your purchase take priority over this policy, even where our supplier does not reimburse us.

Where EU/EEA withdrawal rights apply, non-personalised goods may be returned under the applicable 14-day withdrawal rules. Printing a standard design after an order does not, by itself, make a garment personalised. A product made to your individual specifications, such as your own name or number, may qualify for a lawful exception. Faulty-goods rights still apply.

To request a return, withdrawal or other remedy, contact our team with your order number and request. We will provide the applicable process and return instructions. Do not ship a return to an unconfirmed address.